Fitness Serve will accept returns/exchange for unused items in new condition within 30 days of purchase. We will not accept any returns or exchanges after 30 days. All items must include original packaging and customers are responsible for the cost of return shipping. Store credit will be issued for the amount of the return item(s) and exclude the cost of original shipping and handling. All items are subject to a 10% restocking fee. If product is received not in the original packaging, or has been opened, FitnessServe may apply a 25% restocking fee. If the product is received by FitnessServe with missing parts, or is damaged, FitnessServe may apply up to a 50% restocking fee. FitnessServe reserves the right to inspect all returned products and may reduce the credit if the product is returned damaged or incomplete.
If the product does not match what you ordered, please notify FitnessServe within 7 days. Failure to do so may void this return policy.
No refunds on special order items. No parts are refundable.
To initiate a return or exchange, please fill out the form below so we can quickly assist you. Please allow 1-3 business days for your return to be processed and a Return Authorization to be sent.
20630 Center Ridge Rd,
Rocky River, OH 44116
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